Privacy Policy

1Who we are

H2 operates from Mahipalpur Extension, New Delhi - 110037, India. For any question about this policy or your personal information, write to info@theh2co.com or call +91 98188 02530.

Registered entity: THE HEART & HUSTLE COMPANY, New Delhi, India.

2Information we collect

Information you give us. When you complete our contact form or reach us by email, phone or WhatsApp, we may collect:

• Your name, email address and phone number.
• Who you are reaching out as (for example individual, founder or business owner, HR, L&D, manager) and, optionally, your company or organisation.
• What you would like support with, the situation you are navigating, how it is showing up, the change you would like to see, the kind of support you want, who the work is for, and your timeline.
• How you heard about H2 and your preferred contact method.
• Anything else you choose to tell us, including during calls, discovery conversations, programs, workshops and coaching sessions.

Sensitive information. Our contact form asks you to describe challenges you are navigating, which may touch on emotional wellbeing, stress or relationships. Please share only what you are comfortable sharing. We treat this information with care, use it only to understand your enquiry and shape the right support, and do not use it for advertising.

Information collected automatically. When you visit the website, we and our service providers may collect technical data such as IP address, browser type, device type, pages viewed and time spent, using cookies and similar technologies (see section 7).

3How we use your information

• To respond to your enquiry and recommend suitable programs or formats.
• To prepare proposals, schedule conversations, deliver programs and follow up.
• To maintain our records and improve our programs, content and website.
• To send you updates about H2 where you have asked for them or agreed to receive them. You can opt out at any time.
• To keep the website secure, prevent misuse and meet legal obligations.

4Consent and legal basis

We process your personal information based on your consent, which you give when you submit the contact form and tick the consent box, or when you contact us directly. You may withdraw consent at any time by writing to info@theh2co.com. Withdrawal does not affect processing already carried out, and we may retain information where the law requires it.

5Students, minors and institutional programs

Our website and contact form are intended for adults. We do not knowingly collect personal information from children through the website.

When H2 delivers programs for students in schools or colleges, the program is arranged with the institution. The institution is responsible for obtaining any consent required from parents or guardians. We handle student information shared with us only as needed to deliver the program and in line with this policy and the agreement with the institution.

6Who we share information with

We do not sell your personal information. We may share it only with:

• Service providers who help us run the website and communicate with you, such as hosting, email, form-handling and spam protection, scheduling, messaging, web fonts and analytics providers, who may use it only to provide their services to us.
• Our founders, team members and associates who need it to respond to you or deliver a program, and who are bound to keep it confidential.
• Authorities or other parties where required by law, court order or to protect rights and safety.
• A successor, if H2's business is restructured or transferred, subject to this policy.

Some of these providers may store or process data on servers outside India. Where that happens, we take reasonable steps to ensure the information stays protected.

7Cookies and similar technologies

The website uses cookies and similar technologies to make pages work, remember preferences and understand how the site is used. You can block or delete cookies in your browser settings, though parts of the site may not work as intended. Embedded content, such as maps or social links, may set its own cookies under the policies of those third parties.

8How long we keep information

We keep personal information only as long as needed for the purpose it was collected, to meet legal, accounting or contractual requirements, or to resolve disputes. When it is no longer needed, we delete or anonymise it.

9How we protect information

We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

10Your rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may:

• Ask what personal information we hold about you and how it is used.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase your information, where it is no longer needed.
• Withdraw your consent, or opt out of updates, at any time.
• Nominate another person to exercise your rights if you are unable to.
• Raise a grievance with us about how your information is handled.

To exercise any of these rights, email info@theh2co.com with your name and the details of your request. We aim to respond within a reasonable time, and within any period the law requires. We may need to verify your identity first.

11Third-party links

The website links to services such as LinkedIn, Instagram, WhatsApp and Google Maps. These are run by third parties with their own privacy practices, and we are not responsible for them. Please read their policies before sharing information with them.

12Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when it was last revised. Continued use of the website after an update means you accept the revised policy.

13Contact and grievances

Grievance contact

Shweta Maini and Shashi Rawal, Co-Founders

Email

info@theh2co.com

Phone / WhatsApp

+91 98188 02530
Tuesday to Sunday, 9:00 AM to 7:00 PM

Address

Mahipalpur Extension, New Delhi - 110037, India